Cederberg Wines - Honouring The Change Of Our Seasons

Frequently Asked Questions

Will I be informed that my delivery is on its way?

At the beginning of each season – Spring, Summer, Winter and Autumn – a text message will be sent to members who have enrolled to notify them that their shipment is on the way. The shipment will be delivered to the address you provided when you enrolled. You will also receive an email to notify you that your wine is on the way.

I live on a remote farm in the Northern Cape. Will you be able to deliver my boxes to me?

Cederberg Wines uses a courier service that is able to deliver to all parts of South Africa.

What are the cut-off dates for subscription and ordering for a particular season?

The Spring Box will be shipped in September, the Summer Box in December, the Autumn Box in March and the Winter Box in June. Members are requested to subscribe no later than 5 days before the beginning of the new season and shipping cycle.

Subscribe by:
Last Thursday of August – for Spring box
Last Thursday of November – for Summer box
Last Thursday of February – for Autumn box
Last Thursday of May – for Winter box

Will there be Winemaker’s tastings during harvest?

No, Winemaker’s tastings will not be available during the harvest season, which runs from February 1st to April 15th.

Can I cancel my membership?

Members may cancel their subscriptions once they have received a minimum of two shipments. Cancellations can be made in writing and sent to: pieter@cederbergwine.com. Pieter will then remove your details from the system. Alternatively, you can log into your Cederberg Wines account and cancel your subscription on the dashboard.

Do I need to book in advance for Winemaker’s Tastings?

Yes, Winemaker’s Tastings require a 48-hour pre-booking.

Can I upgrade or change my membership?

Yes. You can do this by contacting Pieter at pieter@cederbergwine.com.

How long does my membership last once I have become a member of the Cederberg Circle?

Membership lasts indefinitely until a member indicates that they no longer want to be part of the Cederberg Circle.

How do I place an ‘in-between’ order?

You can order via our online wine shop here or email Pieter at pieter@cederbergwine.com

Can non-member order a one-off box?

No. The boxes are exclusively available to members.

What is the returns policy?

Should you receive a delivery that you are dissatisfied with, please contact Pieter at pieter@cederbergwine.com to discuss your concern. Click here for our Terms & Conditions.

Can I track my delivery?

Yes. Globe Flight is the appointed national courier to make our deliveries. Once your wines are on the way, you will be notified via text message.

What do I do if a bottle of wine was broken in transit?

The couriers appointed to do the shipments specialise in transporting fragile items and transport wine daily. If any product arrives damaged, please report it immediately. A new product will then be dispatched.

Can I change my payment details?

Yes. You can do this by logging into your Cederberg Wines account. If we notice that your payment has bounced, we will contact you. You are also welcome to contact Pieter at pieter@cederbergwine.com with any queries about payment.

Are there any costs when I sign up?

Yes, the cost is R1. This R1 transaction is needed to assign a ‘token’ to your debit or credit card. This process is called the ‘tokenisation’ of a card and is required by PayGate, the payment gateway we use. The ‘token’ is a unique code assigned to the card. This code, instead of the card number, is used to process future transactions. It is a safe process and used by many institutions and companies for recurring online payments. Read more about PayGate here.

PayGate uses PayVault to store their clients’ card details in PayGate’s PCI DSS Level 1 database. Read more about PayVault here. https://www.paygate.co.za/products/card-tokenization/

How do I make payment?

Your payment will be processed on your Cederberg Wines account. Once you enter your credit card details, your payment will be processed with your permission via Pay Gate. Before each seasonal box is dispatched, you will receive a payment reminder requesting permission to debit your account.

Will I be reminded that my membership fee for the next season is due, or will the fee be debited automatically?

A reminder will be sent to your email address two weeks before your payment for your next seasonal box is due. A follow-up email will be sent two days before the payment is due. An additional email will be sent to notify you that your wine is on the way.

Are my debit or credit card details safe?

Yes. Cederberg Circle does not keep your card details. When you join, your card is ‘tokenised’ by a R1 joining transaction. This means a unique code, called a ‘token’, is assigned to your card. This code – not your card number – will be used for future transactions. PayGate, the payment gateway we use, will store your card details in PayVault. Read more about PayVault here. https://www.paygate.co.za/products/card-tokenization/

Will I receive a tax invoice for my order?

A detailed payment confirmation will be sent to you via Pay Gate when you make payment. Should you require an actual invoice, you can email Pieter at pieter@cederbergwine.com.

The Cederberg Circle

Reflecting Seasons

WINE CLUB MEMBERSHIP

Generations in a Bottle, A Future in Every Glass

MEMBERSHIP BONUS

Club Benefits

A Welcoming Gift

A Birthday Voucher

Free Delivery

Free Wine Tasting

JOIN THE CLUB

How Does Our Wine Club Work?

Get Familiar With Our Wine Club

WHAT YOU MISSED OUT ON

Discover Previous Circle Boxes

MEMBERSHIP BONUS

Select Your Membership Package

6Bottles

12Bottles

18Bottles

Frequently Asked Questions

Will I be informed that my delivery is on its way?

I live on a remote farm in the Northern Cape. Will you be able to deliver my boxes to me?

What are the cut-off dates for subscription and ordering for a particular season?

Will there be Winemaker’s tastings during harvest?

Can I cancel my membership?

Do I need to book in advance for Winemaker’s Tastings?

Can I upgrade or change my membership?

How long does my membership last once I have become a member of the Cederberg Circle?

How do I place an ‘in-between’ order?

Can non-member order a one-off box?

What is the returns policy?

Can I track my delivery?

What do I do if a bottle of wine was broken in transit?

Can I change my payment details?

Are there any costs when I sign up?

How do I make payment?

Will I be reminded that my membership fee for the next season is due, or will the fee be debited automatically?

Are my debit or credit card details safe?

Will I receive a tax invoice for my order?

The Cederberg Circle

Reflecting Seasons

WINE CLUB MEMBERSHIP

Generations in a Bottle, A Future in Every Glass

MEMBERSHIP BONUS

Club Benefits

A Welcoming Gift

A Birthday Voucher

Free Delivery

Free Wine Tasting

JOIN THE CLUB

How Does Our Wine Club Work?

Get Familiar With Our Wine Club

WHAT YOU MISSED OUT ON

Discover Previous Circle Boxes

MEMBERSHIP BONUS

Select Your Membership Package

6Bottles

12Bottles

18Bottles

Frequently Asked Questions

Will I be informed that my delivery is on its way?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

I live on a remote farm in the Northern Cape. Will you be able to deliver my boxes to me?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

What are the cut-off dates for subscription and ordering for a particular season?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

Will there be Winemaker’s tastings during harvest?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

Can I cancel my membership?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

Do I need to book in advance for Winemaker’s Tastings?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

Can I upgrade or change my membership?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

How long does my membership last once I have become a member of the Cederberg Circle?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

How do I place an ‘in-between’ order?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

Can non-member order a one-off box?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

What is the returns policy?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

Can I track my delivery?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

What do I do if a bottle of wine was broken in transit?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

Can I change my payment details?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

Are there any costs when I sign up?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

How do I make payment?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

Will I be reminded that my membership fee for the next season is due, or will the fee be debited automatically?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

Are my debit or credit card details safe?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

Will I receive a tax invoice for my order?.f5fdc630-994e-4ad0-b020-41ebf47bfe87{fill:#3c3832;}

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Will I be informed that my delivery is on its way?

I live on a remote farm in the Northern Cape. Will you be able to deliver my boxes to me?

What are the cut-off dates for subscription and ordering for a particular season?

Will there be Winemaker’s tastings during harvest?

Can I cancel my membership?

Do I need to book in advance for Winemaker’s Tastings?

Can I upgrade or change my membership?

How long does my membership last once I have become a member of the Cederberg Circle?

How do I place an ‘in-between’ order?

Can non-member order a one-off box?

What is the returns policy?

Can I track my delivery?

What do I do if a bottle of wine was broken in transit?

Can I change my payment details?

Are there any costs when I sign up?

How do I make payment?

Will I be reminded that my membership fee for the next season is due, or will the fee be debited automatically?

Are my debit or credit card details safe?

Will I receive a tax invoice for my order?